Refund & Cancellation Policy

Last updated October 10, 2026

30-day money-back guarantee

If you're not satisfied with GoPlanly Pro, you can request a full refund within 30 days of your order date. This applies to monthly, quarterly and yearly plans.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order, or email us at info@goplanly.com and we'll arrange it. Refunds go back to your original payment method.

Cancelling

You can cancel any time from Settings → Plan & billing → Manage billing. Pro stays active until the end of the period you've paid for and won't renew after that. Your trips are never deleted when you cancel.

See also our Terms of Service and Paddle's refund policy.